Parties
This agreement is between ES Studios (operating as RankONE Reviews, referred to as "Provider") and any business that purchases or uses RankONE Reviews services (referred to as "Client").
By commencing service with RankONE Reviews, Client agrees to be bound by the terms of this agreement in full. No signature is required.
| Provider | ES Studios, operating as RankONE Reviews (rankoneseo.io) |
| Service Start Date | Date of initial payment |
| Monthly Fee | As agreed at time of purchase, billed on the same date each month |
Scope of Work
Provider will set up, manage, and run an automated review management system on behalf of Client. The goal is a consistent, growing volume of genuine Google reviews from real customers - driving higher rankings and more trust with new leads. The table below defines what is included each month.
Expectations & What's Realistic
Provider cannot guarantee a specific number of reviews - the volume depends on how many customers Client serves, their industry, and whether their customers had a positive experience. What Provider guarantees is that the system defined in Section 2 is set up and running each month.
Based on Provider's experience across other businesses, clients typically see 20–30% of new customers leave a review after service. During the initial reactivation campaign, most businesses see 10–20% of their past customer list convert to reviews within the first few weeks.
These figures are based on historical experience across other profiles and are not a guarantee. Results vary based on industry, customer volume, message quality, and factors outside Provider's control including Google's platform decisions.
| Timeframe | Milestone | What to expect |
|---|---|---|
| Week 1–2 | Setup complete | CRM integration live, A2P registration submitted, reactivation campaign launched. First reviews may begin coming in. |
| Month 1 | Reactivation results | The bulk of past-customer reviews come in during this period as the reactivation campaign drips out. |
| Month 2+ | Steady flow | Post-service automation running consistently. Review count grows with every job completed. Rating trends become visible. |
| 3–6 months | Ranking impact | Increased review volume and recency starts to visibly impact Google Maps rankings. Most clients see clear movement by this point. |
Reporting & Transparency
What gets tracked
Monthly reports include:
- Total new reviews received in the period
- Review velocity (reviews per week/month trend)
- Average star rating and any movement
- Number of review requests sent and response rate
- Follow-up activity and conversion
- AI response activity
- Plain-English notes on what happened and what is next
Attribution
Review volume is trackable - Provider can show exactly how many reviews came through the system. What is harder to attribute is the downstream effect on rankings and inbound leads, since Google does not provide a direct line between review count and ranking position.
Provider will flag any significant changes - positive or negative - between monthly reports.
Negative reviews
Provider's system is designed to reach happy customers. It cannot prevent unhappy customers from leaving negative reviews independently. Provider will flag any negative reviews to Client promptly. Flagging a review to Google for removal is possible where it violates Google's policies, but removal is at Google's sole discretion and is not guaranteed.
Client Responsibilities
For the service to perform at its best, Client agrees to the following.
Customer Data
CRM / Platform Access
A2P Registration Cooperation
Google Business Profile Access
Accurate Business Info
Client-Provided Materials
Account Responsibility
NFC Review Card
Billing & Cancellation
Billing
- The monthly fee is as agreed at the time of purchase, billed on the same date each month in advance. Payment is processed automatically via the card on file through Stripe.
- Client is responsible for keeping billing and card information current at all times.
- All payments are in U.S. Dollars and are non-refundable, including in the event of early cancellation or partial month of service.
- Any setup or onboarding fee (if applicable) is a one-time charge collected separately.
- Add-on services are billed separately at the rate agreed at time of purchase.
- Client is solely responsible for all taxes, fees, duties, and governmental assessments arising in connection with this agreement, except for taxes based on Provider's net income.
- SMS and email sending costs are billed to Client as part of the monthly fee.
Failed Payments
If a payment fails due to a declined card or expired billing details, Provider will notify Client and attempt to re-process the charge. Client must update their payment details within 5 business days of notification. If payment is not received within that window, Provider may suspend the service until the outstanding balance is cleared. Provider is not liable for any impact caused by a service suspension resulting from non-payment.
Fee Changes
Provider may increase the monthly fee at its discretion. Provider will give Client at least 30 days written notice of any fee change. Continued use of the service following a fee change constitutes acceptance of the new rate. If Client objects, their sole recourse is to cancel in accordance with the cancellation terms below.
Cancellation
- Either party can cancel with 30 days written notice.
- Client is not locked into a contract term. There are no cancellation fees.
- Cancellation notice must be sent in writing to [email protected].
- The service automatically renews each month until written cancellation notice is received. Billing continues regardless of whether Client is actively using the service, responsive, or operating. The obligation to cancel in writing remains with Client.
- Cancellation takes effect at the end of the current billing period following the 30-day notice window.
Note: Upon cancellation, automated review requests will stop. Reviews already collected remain on Google permanently and are not affected. Provider will not deliberately or intentionally take any action designed to harm Client's profile or reputation at any point - before or after cancellation.
Intellectual Property
7.1 Ownership
Client acknowledges and agrees that, as between Provider and Client, Provider owns and retains all rights, title, and interest in and to the services, methodologies, tools, software, messaging templates, automation workflows, and all Provider Intellectual Property used in delivering the services. This agreement does not constitute a sale of any such intellectual property, and no title or proprietary rights in Provider's tools or systems are transferred to Client. "Provider Intellectual Property" means all of Provider's technology, processes, methods, know-how, messaging frameworks, automation logic, software integrations, and interfaces, including all improvements and derivatives thereof.
7.2 Customer Data
Client retains full ownership of all customer data provided to Provider. Provider uses this data solely to deliver the review request services described in Section 2. Provider will not use, sell, share, or retain Client's customer data beyond what is necessary to deliver the service. Upon cancellation, Provider will delete or return Client's customer data upon written request.
7.3 Client-Provided Materials
Client retains ownership of all brand materials, images, and business information provided to Provider. By providing such materials, Client grants Provider a non-exclusive licence to use them solely for the purpose of delivering the services under this agreement. Client warrants they have the right to grant this licence.
7.4 Platform and Third-Party Tools
Provider uses third-party platforms and tools in delivering this service. Client acknowledges that Provider's ability to deliver certain features is dependent on the continued availability of those platforms, including Google's review platform. If a platform materially changes, removes, or restricts a feature that forms part of the scope of work, Provider will adapt the service accordingly and is not in breach for any resulting changes to deliverables.
7.5 Feedback
Client acknowledges that Provider has the right to incorporate into its services, tools, and methodologies any observations, ideas, feedback, or suggestions provided by Client regarding the services. Client has no expectation of compensation or confidentiality with respect to such feedback, and Provider has no duty to compensate Client for it.
General Terms
8.1 Disclaimer
THE SERVICES ARE PROVIDED ON AN "AS-IS" BASIS. PROVIDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY SPECIFIC NUMBER OF REVIEWS OR RANKING OUTCOME WILL BE ACHIEVED. CLIENT'S USE OF THE SERVICE IS AT CLIENT'S OWN RISK.
8.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PROVIDER BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES OR LOST PROFITS, ARISING FROM OR RELATING TO THIS AGREEMENT OR ITS SUBJECT MATTER, INCLUDING DAMAGES ARISING FROM LOSS OF DATA, NEGATIVE REVIEWS, OR LOSS OF RANKINGS. PROVIDER'S TOTAL AGGREGATE LIABILITY TO CLIENT FOR ANY AND ALL CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID TO PROVIDER DURING THE ONE-MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY.
8.3 Indemnification
Client agrees to indemnify, defend, and hold harmless ES Studios and its officers, employees, and agents from and against any third-party claim arising from or relating to: (a) Client's use of the services; (b) Client's breach of this agreement; (c) any inaccurate, unlawfully obtained, or infringing materials or data provided by Client to Provider. Provider will promptly notify Client of any such claim.
8.4 Google Platform
All review request activity performed by Provider complies with Google's guidelines and carrier regulations. Provider does not solicit fake, incentivised, or misleading reviews. That said, Google operates its platform at its sole discretion and can remove reviews, change ranking algorithms, or make any other platform decision at any time for any reason. No outcome specific to Google's own platform decisions can be guaranteed.
8.5 SMS Compliance
Provider operates all SMS messaging in accordance with applicable carrier regulations and A2P compliance requirements. Client warrants that their customer list was collected lawfully and that recipients have not opted out of commercial communications. Provider is not liable for any compliance issues arising from Client's data collection practices prior to engagement.
8.6 Confidentiality
Both parties agree to keep each other's business information, pricing, and strategies confidential during the service period and for two years following cancellation. This obligation does not apply to information that is publicly available through no act or omission of either party.
8.6a Injunctive Relief
Both parties acknowledge that a breach of confidentiality obligations may cause irreparable harm for which monetary damages would be an inadequate remedy. In the event of a breach or threatened breach, the non-breaching party shall be entitled to seek injunctive or other equitable relief in any court of competent jurisdiction, without the necessity of proving actual damages or posting a bond, in addition to any other remedies available at law.
8.7 Privacy and Data
Provider may use aggregated, anonymised data derived from delivering the services for internal business purposes, including improving service quality. Provider will not disclose Client's identifiable business or customer data to third parties except as required by law or as necessary to deliver the services. Provider handles all personal data in accordance with applicable privacy laws.
8.8 Governing Law & Dispute Resolution
This agreement is governed by and interpreted in accordance with the laws of the State of California, without giving effect to its principles of conflict of laws. Any claim arising out of or relating to this agreement that cannot be resolved informally shall be resolved by binding arbitration in Los Angeles, California, in accordance with the Commercial Dispute Resolution Procedures of the American Arbitration Association. Neither party may bring a claim more than one year after the date on which the relevant cause of action arose.
8.9 Amendments
Any changes to this agreement must be agreed in writing by both parties.
8.10 Entire Agreement
This agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior discussions, representations, and agreements. If any provision of this agreement is found to be unenforceable, the remaining provisions continue in full force.
8.11 Survival
The following sections survive termination or cancellation of this agreement for any reason: Section 7 (Intellectual Property), Section 8.2 (Limitation of Liability), Section 8.3 (Indemnification), Section 8.6 (Confidentiality), and Section 8.8 (Governing Law & Dispute Resolution).
Agreement & Acceptance
No signature is required. By purchasing, subscribing to, or continuing to use RankONE Reviews services, Client confirms they have read and understood this agreement and agree to be bound by its terms in full.
If you have any questions about this agreement before starting service, contact us at [email protected].
More reviews. Higher rankings. More customers choosing you.